Name
01. Win Patient Loyalty without Breaking the Bank
Date & Time
Thursday, October 29, 2026, 2:30 PM - 3:10 PM
Speakers
Janet Carlson, MSN, BSN, RN, NE-BC, FACHE, Vice President, Ambulatory Surgery Centers, Commonwealth Pain & Spine
Geri Eaves, BSN, RN, CASC, CNOR, Administrator, Bone and Joint Institute of Tennessee Surgery Center
Jeffrey Flynn, CASC, Administrator and Chief Executive Officer, Gramercy Surgery Center
Geri Eaves, BSN, RN, CASC, CNOR, Administrator, Bone and Joint Institute of Tennessee Surgery Center
Jeffrey Flynn, CASC, Administrator and Chief Executive Officer, Gramercy Surgery Center
Description
As patients gain more choice, loyalty must be earned efficiently. This panel examines affordable ways organizations can improve the patient experience, strengthen relationships, and encourage repeat care. Leaders share practical tactics across communication, access, and service design that build lasting loyalty while keeping costs under control.
Session Type
Keynote Panel