Name
A. Win Patient Loyalty without Breaking the Bank
Date & Time
Thursday, October 29, 2026, 2:30 PM - 3:10 PM
Speakers
Jeffrey Flynn, CASC, President, New York State Association of Ambulatory Surgery Centers; Administrator and Chief Operating Officer, Gramercy Surgery Center
Andrew Lovewell, MHA, MSHI, FACHE, FACHDM, Chief Executive Officer, Columbia Orthopaedic Group
Jeffrey Flynn Andrew Lovewell
Description

As patients gain more choice, loyalty must be earned efficiently. This panel examines affordable ways organizations can improve the patient experience, strengthen relationships, and encourage repeat care. Leaders share practical tactics across communication, access, and service design that build lasting loyalty while keeping costs under control.

Location Name
Vevey Ballroom
Full Address
Swissotel Chicago
323 E Wacker Dr
Chicago, IL 60601
United States
Session Type
Keynote Panel