Name
C. Winning Member Trust: New Playbooks for Engagement, Transparency, and Lasting Loyalty
Date & Time
Tuesday, November 3, 2026, 9:20 AM - 10:00 AM
Speakers
Dennis Depenbusch, Director, New Ventures Initiative, Blue Cross and Blue Shield of Kansas, Inc.
Kevin Knight, Chief Marketing Officer, Sidecar Health
Erin Weber, Chief Policy and Research Officer, CAQH
Kevin Knight, Chief Marketing Officer, Sidecar Health
Erin Weber, Chief Policy and Research Officer, CAQH
Description
Member trust is becoming a defining competitive advantage for health plans. This panel explores new playbooks for engagement, transparency, and loyalty, from clearer communication and digital access to personalized support. Leaders discuss how building trust improves retention, satisfaction, and long-term performance in an increasingly consumer-driven health insurance landscape.
Location Name
St. Gallen 3
Full Address
Swissotel Chicago
323 E Wacker Dr
Chicago, IL 60601
United States
323 E Wacker Dr
Chicago, IL 60601
United States
Session Type
Panel
Fall Payer: Topic Tags
Strategic Planning, Leadership, Member Engagement