Name
7. Transforming Patient Experience: The Role of Health IT Leaders
Date & Time
Tuesday, September 30, 2025, 3:10 PM - 3:50 PM
Speakers
Patrice Callagy, RN, MPH, MSN, Vice President, Emergency Services, Stanford Health Care
John Supra, Chief Digital Health and Analytics Officer, Cone Health
James McElligott, MD, Executive Medical Director, Center of Telehealth, MUSC Health
David Lane, MBA, FHFMA, Revenue Cycle Director, Great Plains Regional Medical Center
John Supra, Chief Digital Health and Analytics Officer, Cone Health
James McElligott, MD, Executive Medical Director, Center of Telehealth, MUSC Health
David Lane, MBA, FHFMA, Revenue Cycle Director, Great Plains Regional Medical Center

Description
Health IT leaders play a crucial role in transforming the patient experience, but technology must be seamlessly integrated to make a real impact. From digital health solutions and patient portals to AI-driven tools, the right innovations can enhance communication, streamline workflows, and personalize care. This session will explore how IT leaders can collaborate with clinical teams to ensure technology supports a smooth, patient-centered experience. Experts will share actionable strategies to leverage health IT for improved satisfaction, engagement, and outcomes.
Location Name
Grand G (East Tower - Ballroom Level)
Session Type
Panel
Moderated by
Naomi Diaz, Assistant Editor, Becker's Healthcare