Name
4. A Better Revenue Cycle: Where Human Touch Beats AI — and Vice Versa
Date & Time
Wednesday, October 1, 2025, 9:20 AM - 10:00 AM
Speakers
Kemberly Blackledge, FACHE, DSc., Chief Revenue Officer, Nashville General Hospital
Marvin Mickelson Jr., System Director, Shared Revenue Cycle, The University of Kansas Health System
Ada Demir, MBA, FACHE, LSSMBB, Vice President, Operations, Montefiore Health
Marvin Mickelson Jr., System Director, Shared Revenue Cycle, The University of Kansas Health System
Ada Demir, MBA, FACHE, LSSMBB, Vice President, Operations, Montefiore Health

Description
Balancing financial stability with patient trust is crucial for a healthy revenue cycle. This session explores how healthcare organizations can adopt compassionate, patient-centered collection strategies that reduce financial stress and improve communication. Experts will discuss the role of empathy, transparency and flexible payment options in enhancing collections while prioritizing the patient experience. Attendees will gain actionable insights to create a more human-centric revenue cycle that strengthens trust, boosts satisfaction and drives better financial outcomes.
Session Type
Panel