Name
7. Fresh Ideas to Ignite Patient and Employee Engagement
Date & Time
Thursday, October 2, 2025, 8:35 AM - 9:15 AM
Speakers
Kristy Haggett, DO, FAAP, Vice President, Medical Affairs and Chief Medical Officer, SSM Health St. Joseph Hospital - Wentzville and St. Charles
Joseph Wikman, Senior Director, Digital Patient Experience, Rush
Jonna Jenkins, DNP, RN, Founder, Principal, and Chief Nurse Executive, Sano Leadership
Scott James, DNP, MBA, RN, NEA-BC, Senior Vice President and Chief Nursing Officer, Lahey Hospital & Medical Center, Beth Israel Lahey Health
Gerard Pierre Jenkins, MD, MA, Chief Medical Executive, Eden Medical Hospital, Sutter Health
Joseph Wikman, Senior Director, Digital Patient Experience, Rush
Jonna Jenkins, DNP, RN, Founder, Principal, and Chief Nurse Executive, Sano Leadership
Scott James, DNP, MBA, RN, NEA-BC, Senior Vice President and Chief Nursing Officer, Lahey Hospital & Medical Center, Beth Israel Lahey Health
Gerard Pierre Jenkins, MD, MA, Chief Medical Executive, Eden Medical Hospital, Sutter Health


Description
Building meaningful connections with patients and healthcare staff is essential for better experiences and outcomes. This session explores innovative strategies, from leveraging digital tools to fostering collaboration and personalized communication. Experts will discuss challenges like preventing burnout, maintaining trust and aligning engagement efforts with organizational goals. Attendees will gain actionable insights to strengthen relationships, enhance satisfaction and drive lasting improvements for both patients and employees.
Session Type
Panel