Name
7. Digital Engagement for Lasting Patient Connections
Date & Time
Thursday, October 2, 2025, 10:35 AM - 11:15 AM
Speakers
Preston Hodapp, BS, Director, Patient Access, Phelps Health
Dawson Ballard Jr., RHIA, CCS-P, CPC, CPC-P, CPCD, CUC, RCMS, CEMC, CPMA CEMA, AAPC Fellow, Coding Auditor and Educator, Rush University Medical Center
Laura Wood, BA, MSOM, Program Administrator, Northwest Regional Campus, UAMS Health
Dawson Ballard Jr., RHIA, CCS-P, CPC, CPC-P, CPCD, CUC, RCMS, CEMC, CPMA CEMA, AAPC Fellow, Coding Auditor and Educator, Rush University Medical Center
Laura Wood, BA, MSOM, Program Administrator, Northwest Regional Campus, UAMS Health
Description
Discover how technology can transform patient interactions and build lasting relationships. Panelists will explore innovative solutions like AI-driven communication tools, telehealth platforms, and personalized education programs that enhance engagement and satisfaction. They’ll also address key challenges such as digital literacy, data security, and ensuring technology meets the diverse needs of patients. Attendees will leave with actionable insights to create digital engagement strategies that improve patient outcomes and strengthen loyalty.
Location Name
Grand G (East Tower - Ballroom Level)
Session Type
Panel
Moderated by
Paige Twenter, Assistant Editor, Becker's Healthcare