Name
3. Building a Better Patient Financial Experience
Date & Time
Thursday, October 2, 2025, 3:15 PM - 3:55 PM
Speakers
Robert Boos, Vice President, Revenue Cycle, Centra Health
Billie Jean Mounts, MBA, FHFMA, EHRC, CRCR, CSMC, Chief Revenue Officer, Bon Secours Mercy Health
Kevin Sharp, Vice President Revenue Cycle, ProMedica Health System
Becky Peters, Executive Director, Patient Access, Banner Health
Billie Jean Mounts, MBA, FHFMA, EHRC, CRCR, CSMC, Chief Revenue Officer, Bon Secours Mercy Health
Kevin Sharp, Vice President Revenue Cycle, ProMedica Health System
Becky Peters, Executive Director, Patient Access, Banner Health



Description
This session will focus on creating a seamless and transparent financial experience to improve patient satisfaction and trust in healthcare. Hospital and health system executives will discuss innovative strategies for simplifying billing, enhancing price transparency, and utilizing technology to improve the patient financial journey. Panelists will deliver insights into best practices for reducing financial stress, increasing patient engagement, and driving better outcomes for both patients and providers.
Session Type
Panel