Name
3. How to Boost the Digital Patient Experience
Date & Time
Friday, October 3, 2025, 11:10 AM - 11:50 AM
Speakers
Susan Milford, Senior Vice President, Marketing and Communications, OSF HealthCare
Eric Smith, Senior Vice President and Chief Digital Officer, Childrens Memorial Hermann Hospital
Bina Desai, MD, Chief Medical Informatics Officer, Rush University System for Health
Eric Smith, Senior Vice President and Chief Digital Officer, Childrens Memorial Hermann Hospital
Bina Desai, MD, Chief Medical Informatics Officer, Rush University System for Health



Description
This session will explore the critical aspects of crafting and implementing digital strategies that enhance patient engagement and meet ever-evolving expectations in healthcare. Personalized expereinces that provide a more seamless and personalized experience in healthcare utilizing digital touchpoints such as online scheduling, virtual care, and patient portals will be discussed. Tune into ideas around a focus on leveraging technology to streamline patient journeys making them more convenient and efficient. Attendees will walk away with valuable insights on using digital tools to drive better patient engagement and foster an improved overall healthcare experience.
Session Type
Semi-Keynote Panel