Name
4. Leveraging Virtual Care Teams to Expand Access in Value-Based Care
Date & Time
Thursday, October 2, 2025, 2:10 PM - 2:50 PM
Speakers
Monique Diaz, MD, Region Vice President, Chief Medical Informatics Officer - California, CommonSpirit
Imad Jobah, Manager, Patient Access, CommonSpirit
Jennifer Pennon, MSN, FNP-C, Clinical Operations Coordinator, CommonSpirit
J. Bianca Roberts, Virtualist Program Medical Director, CommonSpirit
Imad Jobah, Manager, Patient Access, CommonSpirit
Jennifer Pennon, MSN, FNP-C, Clinical Operations Coordinator, CommonSpirit
J. Bianca Roberts, Virtualist Program Medical Director, CommonSpirit
Description
- Implement a virtual team care model to enhance patient intake, medication management, and member engagement,thereby improving overall outcomes.
- Define the roles a virtual MA and virtual RN can take in outreaching and supporting newly acquired patients.
- Discuss common barriers to successful patient onboarding and demonstrate how a virtual care model can address these challenges.
- Illustrate how a virtual care team can improve patient and provider satisfaction, reduce costs, and improve population health, thereby achieving the Quadruple Aim.
- Explain how leveraging digital tools such as telehealth, online scheduling, and the patient portal can engage patients and improve health outcomes, access to care, and health literacy, while simultaneously reducing healthcare costs.
Session Type
Presentation