Name
03. How to Minimize Burnout and Build Trust in Your RCM Workforce
Date & Time
Monday, September 14, 2026, 3:20 PM - 4:00 PM
Speakers
Katherine McPherson, MBA, Director, Human Resources Operations - Yavapai, CommonSpirit Health
Kristen Bates, MBA, Vice President, Revenue Cycle, University Hospitals
Christina Slemp, DHA, MHA, MSHI, System Vice President, Revenue Cycle Operations, UNC Health
Kristen Bates, MBA, Vice President, Revenue Cycle, University Hospitals
Christina Slemp, DHA, MHA, MSHI, System Vice President, Revenue Cycle Operations, UNC Health
Description
Revenue cycle teams face high stress, turnover, and burnout. This panel explores strategies to support staff well-being, foster trust, and enhance engagement. Leaders share approaches for workflow optimization, communication, recognition, and technology adoption that reduce strain, strengthen collaboration, and create a more resilient, satisfied workforce while improving revenue cycle performance.
Location Name
Continental B (Lobby Level)
Full Address
Hilton Chicago
720 S Michigan Ave
Chicago, IL 60605
United States
720 S Michigan Ave
Chicago, IL 60605
United States
Session Type
Panel
Moderated by
Madeline Scheetz, Associate Editor, Becker's Healthcare
Moderator Email Address
mashley@beckershealthcare.com
HIT + DH + RCM: Topic Tag
IT, Technology & Innovation, Workforce, Strategy, Staffing / Labor Issues, Capacity Management