Name
03. How to Minimize Burnout and Build Trust in Your RCM Workforce
Date & Time
Monday, September 14, 2026, 3:20 PM - 3:55 PM
Speakers
Katherine McPherson, MBA, CPRP, SHRM-SCP, Director, Human Resources Operations, CommonSpirit Health
Tuhin Pankaj, MHA, FACHE, Vice President, Physician Enterprise Revenue Cycle Operations, Memorial Hermann Health System
Rasa Ruzgas, MBA, Director, Revenue Cycle and Analytics, Northwestern Medicine
Darlene Vendittelli, MSM, PMP, Director, Digital Revenue Management, Southcoast Health
Kristen Bates, MBA, Vice President, Revenue Cycle, University Hospitals
Tuhin Pankaj, MHA, FACHE, Vice President, Physician Enterprise Revenue Cycle Operations, Memorial Hermann Health System
Rasa Ruzgas, MBA, Director, Revenue Cycle and Analytics, Northwestern Medicine
Darlene Vendittelli, MSM, PMP, Director, Digital Revenue Management, Southcoast Health
Kristen Bates, MBA, Vice President, Revenue Cycle, University Hospitals
Description
Revenue cycle teams face high stress, turnover, and burnout. This panel explores strategies to support staff well-being, foster trust, and enhance engagement. Leaders share approaches for workflow optimization, communication, recognition, and technology adoption that reduce strain, strengthen collaboration, and create a more resilient, satisfied workforce while improving revenue cycle performance.
Session Type
Panel
HIT + DH + RCM: Topic Tag
IT, Technology & Innovation, Workforce, Strategy, Staffing / Labor Issues, Capacity Management