Name
03. Lessons Learned for a Better Patient Financial Experience
Date & Time
Monday, September 14, 2026, 8:50 AM - 9:30 AM
Speakers
Laura Jaros, MHA, FACHE, Program Director, Malnati Brain Tumor Insititute, Northwestern Medicine
Colleen Reid, Chief Financial Officer, Carson Valley Health
Ronda Dodge, Revenue Cycle Director, Speare Memorial Hospital
Description

Healthcare leaders share practical lessons learned improving the patient financial experience. This panel highlights strategies to simplify billing, increase price transparency, reduce friction, leverage digital tools, and align revenue cycle teams with patient-centered care—driving trust, satisfaction, and sustainable financial performance across diverse health system environments.

Session Type
Panel
HIT + DH + RCM: Topic Tag
IT, Technology & Innovation, Strategy, Patient Experience