Name
03. Lessons Learned for a Better Patient Financial Experience
Date & Time
Monday, September 14, 2026, 8:50 AM - 9:30 AM
Speakers
Laura Jaros, MHA, FACHE, Program Director, Malnati Brain Tumor Insititute, Northwestern Medicine
Colleen Reid, Chief Financial Officer, Carson Valley Health
Kendra Langmade, MBA, PMP, Perioperative Director, Operations and Finance, Fairview Health Services
Alyssa Bennett Igo, Director, Product Development, athenaIDX, athenahealth
Colleen Reid, Chief Financial Officer, Carson Valley Health
Kendra Langmade, MBA, PMP, Perioperative Director, Operations and Finance, Fairview Health Services
Alyssa Bennett Igo, Director, Product Development, athenaIDX, athenahealth
Description
Healthcare leaders share practical lessons learned improving the patient financial experience. This panel highlights strategies to simplify billing, increase price transparency, reduce friction, leverage digital tools, and align revenue cycle teams with patient-centered care—driving trust, satisfaction, and sustainable financial performance across diverse health system environments.
Location Name
Continental B (Lobby Level)
Full Address
Hilton Chicago
720 S Michigan Ave
Chicago, IL 60605
United States
720 S Michigan Ave
Chicago, IL 60605
United States
Session Type
Panel
HIT + DH + RCM: Topic Tag
IT, Technology & Innovation, Strategy, Patient Experience