Name
03. My Favorite KPI in the Revenue Cycle and Why
Date & Time
Monday, September 14, 2026, 1:30 PM - 2:10 PM
Speakers
Jody Hinton, Vice President, Medical Revenue Operations, PDS Health
Debi Lasswell, MHA, Senior Director, Revenue Cycle, Providence Clinical Network
Cindy Otero, Senior Director, Revenue Cycle, NCH Healthcare System
Jody Hinton Debi Lasswell Cindy Otero
Description

Revenue cycle leaders reveal the KPIs they rely on most—and why these metrics drive performance and decision-making. This panel explores insights into cash flow, denials, collections, and operational efficiency, sharing how focused measurement informs strategy, uncovers improvement opportunities, and aligns teams to optimize financial outcomes across healthcare organizations.

Location Name
Continental B (Lobby Level)
Full Address
Hilton Chicago
720 S Michigan Ave
Chicago, IL 60605
United States
Session Type
Panel
HIT + DH + RCM: Topic Tag
IT, Technology & Innovation, Finance + Revenue Cycle, Strategy, Reimbursement, Revenue Cycle