Name
03. Building the Digital Foundation for Patient Experience
Date & Time
Thursday, September 17, 2026, 9:20 AM - 10:00 AM
Speakers
Nari Heshmati, MD MBA, Chief Clinical Officer, Lee Health
CJ Lilly, Senior Director, Digital Health, Ann & Robert H. Lurie Children's Hospital of Chicago
Joseph MacDonald, DO, MBA, Vice President and Chief Medical Officer, Penn State Health, Lancaster Medical Center
Kelly McCabe, MSPH, Director, Community Health Interventions and Research, Sinai Chicago
CJ Lilly, Senior Director, Digital Health, Ann & Robert H. Lurie Children's Hospital of Chicago
Joseph MacDonald, DO, MBA, Vice President and Chief Medical Officer, Penn State Health, Lancaster Medical Center
Kelly McCabe, MSPH, Director, Community Health Interventions and Research, Sinai Chicago
Description
Great patient experience depends on strong digital foundations. This panel explores the platforms, data, and integration layers health systems are building to support seamless journeys. Leaders will discuss how digital infrastructure enables personalization, access, and consistency—creating experiences patients expect while giving teams the tools to deliver care efficiently.
Location Name
Continental B (Lobby Level)
Full Address
Hilton Chicago
720 S Michigan Ave
Chicago, IL 60605
United States
720 S Michigan Ave
Chicago, IL 60605
United States
Session Type
Panel
Moderated by
Laura Dyrda, Vice President, Editor in Chief, Becker's Healthcare
Moderator Email Address
ldyrda@beckershealthcare.com
HIT + DH + RCM: Topic Tag
IT, Technology & Innovation, Strategy, Patient Experience