Name
06. Building the Digital Foundation for Patient Experience
Date & Time
Thursday, September 17, 2026, 9:20 AM - 10:00 AM
Speakers
Nari Heshmati, MD MBA, Chief Physician Executive, Lee Health
CJ Lilly, Senior Director, Digital Health, Ann & Robert H. Lurie Children's Hospital of Chicago
Joseph MacDonald, DO, MBA, Vice President and Chief Medical Officer, Penn State Health, Lancaster Medical Center
Kelly McCabe, MSPH, Director, Community Health Interventions and Research, Sinai Chicago
CJ Lilly, Senior Director, Digital Health, Ann & Robert H. Lurie Children's Hospital of Chicago
Joseph MacDonald, DO, MBA, Vice President and Chief Medical Officer, Penn State Health, Lancaster Medical Center
Kelly McCabe, MSPH, Director, Community Health Interventions and Research, Sinai Chicago
Description
Great patient experience depends on strong digital foundations. This panel explores the platforms, data, and integration layers health systems are building to support seamless journeys. Leaders will discuss how digital infrastructure enables personalization, access, and consistency—creating experiences patients expect while giving teams the tools to deliver care efficiently.
Session Type
Panel
HIT + DH + RCM: Topic Tag
IT, Technology & Innovation, Strategy, Patient Experience