Name
07. How to Meet Rising Consumer Experience Expectations in Healthcare
Date & Time
Monday, September 14, 2026, 2:20 PM - 3:00 PM
Speakers
Mohammed Abdelaziz, MD, MPH, Hospital Medicine Medical Director, Bon Secours Mercy Health
Scott Paddock, Senior Vice President, External Affairs, Silver Cross Hospital
Anu Melville, Director, Access and Patient Experience, Northwestern Medicine
Amy Gutman, MD, FACEP, Founder and Chief Executive Officer, ToughLoveMD
Ann-Marie Yap, CHCIO, CDH-E, Executive Director, Technology and Digital Solutions, Stanford Health Care and School of Medicine
Scott Paddock, Senior Vice President, External Affairs, Silver Cross Hospital
Anu Melville, Director, Access and Patient Experience, Northwestern Medicine
Amy Gutman, MD, FACEP, Founder and Chief Executive Officer, ToughLoveMD
Ann-Marie Yap, CHCIO, CDH-E, Executive Director, Technology and Digital Solutions, Stanford Health Care and School of Medicine
Description
Patient expectations are evolving faster than ever. This panel explores strategies for health systems to enhance the consumer experience, from digital access and personalized communication to seamless care coordination. Leaders share insights on leveraging technology, process improvements, and staff engagement to meet rising demands, boost satisfaction, and strengthen loyalty across the care journey.
Location Name
Salon A-3 (Lower level)
Full Address
Hilton Chicago
720 S Michigan Ave
Chicago, IL 60605
United States
720 S Michigan Ave
Chicago, IL 60605
United States
Session Type
Panel
HIT + DH + RCM: Topic Tag
IT, Technology & Innovation, Strategy