Name
07. Real Tech and Tactics to Deliver Patient Experience Wins
Date & Time
Wednesday, September 16, 2026, 1:20 PM - 2:00 PM
Speakers
Rasa Kazlauskaite, MD, MSc, Medical Director, Endocrinology, Cook County Health
Stephen Hosea, MD, Chief Medical Information Officer, FMOL Health
Jimmy Chung, MD, MBA, FACS, CPE, Physician, Washington State University
Natasha Beyde, Director, Imaging Services, Northern Westchester Hospital, Northwell Health
Stephen Hosea, MD, Chief Medical Information Officer, FMOL Health
Jimmy Chung, MD, MBA, FACS, CPE, Physician, Washington State University
Natasha Beyde, Director, Imaging Services, Northern Westchester Hospital, Northwell Health
Description
Patient experience gains come from execution, not buzzwords. This panel spotlights real technologies and tactics health systems are using to improve access, communication, and care journeys. Leaders will share what actually moves satisfaction scores, reduces friction, and creates experiences patients notice—without adding unnecessary complexity for staff.
Location Name
Salon A-3 (Lower level)
Full Address
Hilton Chicago
720 S Michigan Ave
Chicago, IL 60605
United States
720 S Michigan Ave
Chicago, IL 60605
United States
Session Type
Panel
Moderated by
Ella Jeffries, Writer, Becker's Healthcare
Moderator Email Address
ejeffries@beckershealthcare.com
HIT + DH + RCM: Topic Tag
IT, Technology & Innovation, Strategy, Patient Experience