Name
07. Transform the Digital Patient Experience: Bold Ideas From Top Systems
Date & Time
Monday, September 14, 2026, 3:20 PM - 4:00 PM
Speakers
David Blahnik, Vice President, Information Services, Northwestern Medicine
David L. Reich, MD, Chief Clinical Officer and President, The Mount Sinai Hospital
Nikola Yerkan, MS-HSM, Program Director, Canning Thoracic Institute, Northwestern Medicine
Dylan Clark, Chief Analytics and AI Officer, Bon Secours Mercy Health
Stephen B. Williams, MD, MBA, MS, FACS, FACHE, Associate Chief Medical Officer, UTMB Clear Lake; Medical Director, High Value Care, UTMB Health System
David L. Reich, MD, Chief Clinical Officer and President, The Mount Sinai Hospital
Nikola Yerkan, MS-HSM, Program Director, Canning Thoracic Institute, Northwestern Medicine
Dylan Clark, Chief Analytics and AI Officer, Bon Secours Mercy Health
Stephen B. Williams, MD, MBA, MS, FACS, FACHE, Associate Chief Medical Officer, UTMB Clear Lake; Medical Director, High Value Care, UTMB Health System
Description
Leading health systems are reimagining the digital patient experience. This panel shares bold ideas and innovative strategies for enhancing access, personalization, and engagement across digital touchpoints. Experts highlight successful initiatives, lessons learned, and actionable approaches to leverage technology, streamline interactions, and create seamless, patient-centered experiences that drive satisfaction and loyalty.
Location Name
Salon A-3 (Lower level)
Full Address
Hilton Chicago
720 S Michigan Ave
Chicago, IL 60605
United States
720 S Michigan Ave
Chicago, IL 60605
United States
Session Type
Panel
HIT + DH + RCM: Topic Tag
IT, Technology & Innovation, Strategy, Patient Experience