Name
07. Transform the Digital Patient Experience: Bold Ideas From Top Systems
Date & Time
Monday, September 14, 2026, 3:20 PM - 3:55 PM
Speakers
Laurance Allen, MSC, PMP, Director, Business Operations and Improvement, Cedars Sinai
David Blahnik, Vice President, Information Services, Northwestern Medicine
David L. Reich, MD, Chief Clinical Officer, Mount Sinai Health System; President, The Mount Sinai Hospital
Nikola Yerkan, MS-HSM, Program Director, Canning Thoracic Institute, Northwestern Medicine
David Blahnik, Vice President, Information Services, Northwestern Medicine
David L. Reich, MD, Chief Clinical Officer, Mount Sinai Health System; President, The Mount Sinai Hospital
Nikola Yerkan, MS-HSM, Program Director, Canning Thoracic Institute, Northwestern Medicine
Description
Leading health systems are reimagining the digital patient experience. This panel shares bold ideas and innovative strategies for enhancing access, personalization, and engagement across digital touchpoints. Experts highlight successful initiatives, lessons learned, and actionable approaches to leverage technology, streamline interactions, and create seamless, patient-centered experiences that drive satisfaction and loyalty.
Session Type
Panel
HIT + DH + RCM: Topic Tag
IT, Technology & Innovation, Strategy, Patient Experience