Name
10. What Virtual Care Stand-Outs Do Differently
Date & Time
Wednesday, September 16, 2026, 10:35 AM - 11:15 AM
Speakers
Sam Shen, MD, MBA, Clinical Professor, Emergency Medicine Department, Stanford
Harshal Shah, MBA, MHA, Director, Virtual Care, Hackensack Meridian Health
Karen J. Goldsmith, BSN, RN, Director, Care at Home, Virtua Health
Melanie Melville Santos, MD, Associate Chief of Clinical Services, Behavioral Health, Legacy Community Health
Harshal Shah, MBA, MHA, Director, Virtual Care, Hackensack Meridian Health
Karen J. Goldsmith, BSN, RN, Director, Care at Home, Virtua Health
Melanie Melville Santos, MD, Associate Chief of Clinical Services, Behavioral Health, Legacy Community Health
Description
Some virtual care programs outperform the rest. This panel examines what differentiates top-performing virtual care leaders—from design choices to operating models. Executives will share how they scale adoption, integrate virtual services, maintain quality, and deliver consistent value for patients, clinicians, and the organization as a whole.
Session Type
Panel
HIT + DH + RCM: Topic Tag
IT, Technology & Innovation, Virtual Care, Strategy