Name
11. Lessons Learned: What Didn't Work When Outsourcing Departments
Date & Time
Wednesday, September 16, 2026, 8:35 AM - 9:15 AM
Speakers
Paul Prather, President, Health System Partnerships, Ochsner Connected Health
John-Paul Mead, Chief Medical Information Officer, Centralus Health
Odette Perriel, MS, Senior Vice President, Support Services, RWJBarnabas Health
Cheyenne Holland, Chief Financial Officer, Gifford Health Care
Description

Outsourcing can promise relief but often brings hard lessons. In this panel, healthcare leaders reflect on outsourcing efforts that fell short. Hear what went wrong, from misaligned incentives to operational blind spots, and how those experiences reshaped sourcing strategies, vendor oversight, and decisions about what work must remain in-house.

Session Type
Panel
HIT + DH + RCM: Topic Tag
IT, Technology & Innovation, Strategy