Name
12. Lessons Learned: What Didn't Work When Outsourcing Departments
Date & Time
Wednesday, September 16, 2026, 8:35 AM - 9:15 AM
Speakers
John-Paul Mead, MD, Chief Medical Information Officer, Centralus Health
Odette Perriel, MS, Senior Vice President, Support Services, RWJBarnabas Health
Jill Gunn, Chief Revenue Officer, Legent Health
Cheyenne Holland, President and Chief Executive Officer, Medo Solutions, AI
John-Paul Mead
Description

Outsourcing can promise relief but often brings hard lessons. In this panel, healthcare leaders reflect on outsourcing efforts that fell short. Hear what went wrong, from misaligned incentives to operational blind spots, and how those experiences reshaped sourcing strategies, vendor oversight, and decisions about what work must remain in-house.

Location Name
Williford C (Third floor)
Full Address
Hilton Chicago
720 S Michigan Ave
Chicago, IL 60605
United States
Session Type
Panel
Moderated by
Liz Casolo, Writer, Becker's Healthcare
Moderator Email Address
ecasolo@beckershealthcare.com
HIT + DH + RCM: Topic Tag
IT, Technology & Innovation, Strategy