Name
09. Sustainable Patient Access Practices: Lessons Learned
Date & Time
Tuesday, September 15, 2026, 9:25 AM - 10:05 AM
Speakers
Philip Quick, MPS, CHAM, Chief System Access Operations Officer, University of Chicago Medicine
Leslie Dyson, MBA, Director, Patient Access, CHRISTUS Health
Michelle Moore, CRCS, Director, Patient Access, San Antonio Regional Hospital - CA
Terry Russell, Vice President, Implementation and Optimization, Conifer Health
Philip Quick Leslie Dyson Michelle Moore Terry Russell
Description

Achieving sustainable patient access requires balancing efficiency, quality, and satisfaction. This panel shares lessons learned from health systems that have successfully improved scheduling, communication, and care navigation. Leaders discuss strategies, technology solutions, and process improvements that enhance access, reduce bottlenecks, and create lasting, patient-centered practices across diverse healthcare environments.

Location Name
Salon A-5 (Lower level)
Full Address
Hilton Chicago
720 S Michigan Ave
Chicago, IL 60605
United States
Session Type
Panel
HIT + DH + RCM: Topic Tag
IT, Technology & Innovation, AI, Strategy, Patient Experience