Name
09. Sustainable Patient Access Practices: Lessons Learned
Date & Time
Tuesday, September 15, 2026, 9:25 AM - 10:05 AM
Speakers
Philip Quick, MPS, CHAM, Chief System Access Operations Officer, University of Chicago Medicine
Leslie Dyson, MBA, Patient Access Director, Christus Health
Michelle Moore, CRCS, Director, Patient Access, San Antonio Regional Hospital - CA
Description

Achieving sustainable patient access requires balancing efficiency, quality, and satisfaction. This panel shares lessons learned from health systems that have successfully improved scheduling, communication, and care navigation. Leaders discuss strategies, technology solutions, and process improvements that enhance access, reduce bottlenecks, and create lasting, patient-centered practices across diverse healthcare environments.

Session Type
Panel
HIT + DH + RCM: Topic Tag
IT, Technology & Innovation, AI, Strategy, Patient Experience