Name
03. What's Next for the RCM Workforce: The New Roles Emerging
Date & Time
Tuesday, September 15, 2026, 3:15 PM - 3:55 PM
Speakers
Dayne Hoffman, Vice President, Revenue Cycle, Children's Mercy
Sandra Lood, Vice President, Revenue Cycle Management, Cottage Health
Penny Jefferson, RN, Director, Clinical Documentation Integrity Services, HIM Division, Patient Financial Services, UC Davis Medical Center
Patrick McDermott, MBA, Chief Revenue Officer, Geisinger
Sandra Lood, Vice President, Revenue Cycle Management, Cottage Health
Penny Jefferson, RN, Director, Clinical Documentation Integrity Services, HIM Division, Patient Financial Services, UC Davis Medical Center
Patrick McDermott, MBA, Chief Revenue Officer, Geisinger
Description
The revenue cycle workforce is rapidly evolving as automation reshapes traditional roles. In this panel, leaders discuss the new skills, job functions, and career paths emerging across RCM. Learn how organizations are reskilling teams, redefining roles, and preparing talent for a more technology-driven future.
Session Type
Semi-Keynote Panel
HIT + DH + RCM: Topic Tag
IT, Technology & Innovation, Workforce, Strategy, Staffing / Labor Issues, Capacity Management