Name
03. What's Next for the RCM Workforce: The New Roles Emerging
Date & Time
Tuesday, September 15, 2026, 3:15 PM - 3:55 PM
Speakers
Dayne Hoffman, Vice President, Revenue Cycle, Children's Mercy
Sandra Lood, Vice President, Revenue Cycle Management, Cottage Health
Penny Jefferson, RN, Director, Clinical Documententation Integrity, UC Davis Health
Patrick McDermott, MBA, Chief Revenue Officer, Geisinger
Sandra Lood, Vice President, Revenue Cycle Management, Cottage Health
Penny Jefferson, RN, Director, Clinical Documententation Integrity, UC Davis Health
Patrick McDermott, MBA, Chief Revenue Officer, Geisinger
Description
The revenue cycle workforce is rapidly evolving as automation reshapes traditional roles. In this panel, leaders discuss the new skills, job functions, and career paths emerging across RCM. Learn how organizations are reskilling teams, redefining roles, and preparing talent for a more technology-driven future.
Location Name
Continental B (Lobby Level)
Full Address
Hilton Chicago
720 S Michigan Ave
Chicago, IL 60605
United States
720 S Michigan Ave
Chicago, IL 60605
United States
Session Type
Semi-Keynote Panel
HIT + DH + RCM: Topic Tag
IT, Technology & Innovation, Workforce, Strategy, Staffing / Labor Issues, Capacity Management