Name
03. One Platform, Two Journeys: How Southwest General and Montage Health Scaled AI for Patient Access
Date & Time
Monday, September 14, 2026, 2:20 PM - 3:00 PM
Meg Dingae Charles Gallagher Kristin Workman
Description

Healthcare leaders have already proven that AI works. The next challenge is scaling it without adding complexity, integration headaches, or another vendor to manage. Join leaders from Southwest General and Montage Health as they share how they built a foundation in patient access automation, then expanded into new workflows like AI voice, referrals, and document processing — all on the same platform, integrated directly into their existing EHRs. Whether you’re running Epic, Oracle Health, or another EHR, you’ll leave with a practical framework for scaling AI on the infrastructure you already have. 

Location Name
Continental B (Lobby Level)
Full Address
Hilton Chicago
720 S Michigan Ave
Chicago, IL 60605
United States
Session Type
Featured Session