This session will highlight innovative approaches to enhancing the patient journey through technology and forward-thinking practices. Unpack tools such as AI-driven communication, telehealth platforms and personalized care solutions that streamline interactions and improve satisfaction. The session will also explore strategies for overcoming barriers like digital literacy, ensuring equitable access and integrating patient feedback into service design. Attendees will gain actionable insights into implementing cutting-edge solutions that create more engaging and patient-centered care experiences.