Niel Oscarson is Research Director for KLAS Research. Niel joined KLAS 7 years ago and leads the strategy and research in key healthcare segments such as capacity optimization, Enterprise Resource planning, physician and nurse scheduling, and credentialing. Prior to his current role he led the KLAS investment insights business line. Niel has spent his career in customer experience measurement and improvement and his primary goal is to continue to help healthcare organizations with operational challenges and to help them leverage key technology partners.