Name
04. Beyond the Framework: The Real Work Behind Zero-Defect Culture
Date & Time
Monday, April 19, 2027, 2:20 PM - 3:00 PM
Speakers
Catherine Chang, MD, MMM, FCCP, Chief Quality Officer, Prisma Health
Sheranda M. Fesler, PhD, RN, NE-BC, CPHQ, CPPS, CPHFH, RNC-NIC, FNAHQ, Vice President, Quality and Safety, HCA Houston Healthcare
Renuka Gupta, MD, FHM, FACP, Vice President and Chief Quality Officer, Mary Washington Healthcare
Rajan Gurunathan, MD, FACP, Chief Medical Officer, Hackensack Meridian Health - Hospital from Home
Julia Mason, RN, Chief Nursing Officer, Brigham and Women's Hospital
Sheranda M. Fesler, PhD, RN, NE-BC, CPHQ, CPPS, CPHFH, RNC-NIC, FNAHQ, Vice President, Quality and Safety, HCA Houston Healthcare
Renuka Gupta, MD, FHM, FACP, Vice President and Chief Quality Officer, Mary Washington Healthcare
Rajan Gurunathan, MD, FACP, Chief Medical Officer, Hackensack Meridian Health - Hospital from Home
Julia Mason, RN, Chief Nursing Officer, Brigham and Women's Hospital
Description
Frameworks promise zero-defect care, but sustaining it requires more than policy binders and checklists. This panel of health system leaders examines the daily discipline, accountability structures, and frontline engagement that turn quality frameworks into lived culture, offering practical approaches for closing the gap between stated standards and consistent execution.
Session Type
Semi-Keynote Panel