Name
08. What Our Patients Told Us and How It Changed Everything
Date & Time
Monday, April 19, 2027, 2:20 PM - 3:00 PM
Speakers
Richard Beatty, MBA, Executive Vice President, Healthcare Marketing, Ninala Medical Center
Alan Dubovsky, MBA, Chief Patient Experience Officer, Cedars Sinai
Tonya Goodin, DNP, MHA, RN, Chief Nursing Officer, Ephraim McDowell James B. Haggin Hospital and Ephraim McDowell Fort Logan Hospital
Victor Navarro, MD, Chief Clinical Officer, Central Region, Jefferson Health System
Chris Waugh, Vice President and Chief Design and Innovation Officer, Sutter Health
Alan Dubovsky, MBA, Chief Patient Experience Officer, Cedars Sinai
Tonya Goodin, DNP, MHA, RN, Chief Nursing Officer, Ephraim McDowell James B. Haggin Hospital and Ephraim McDowell Fort Logan Hospital
Victor Navarro, MD, Chief Clinical Officer, Central Region, Jefferson Health System
Chris Waugh, Vice President and Chief Design and Innovation Officer, Sutter Health
Description
Patient feedback can be humbling, and sometimes transformative. This keynote panel shares how listening closely to patients reshaped strategy, culture, and care delivery in unexpected ways, revealing what leaders learned when they stopped assuming and started asking—and how those insights are now driving lasting change across their organizations.
Session Type
Semi-Keynote Panel