Name
12. Capacity Command Centers: How Nurse-Led Operations Transform Patient Movement
Date & Time
Tuesday, April 20, 2027, 9:20 AM - 10:00 AM
Speakers
Karyn Baum, Chief Medical Officer, UnityPoint Health Meriter Hospital
Karen Doyle, DNP, MBA, RN, NEA-BC, FAAN, Senior Vice President, Patient Care Services and Chief Nursing Officer, University of Maryland Medical Center
Tadren Kennedy, MBA, MPH, FACHE, Chief Operating Officer, Dignity Health
Heather Resseger, DNP, RN, CNL, CPHQ, NEA-BC, Senior Vice President, Chief Hospital Operations Officer and Chief Nursing Officer, NorthBay Health
Karen Doyle, DNP, MBA, RN, NEA-BC, FAAN, Senior Vice President, Patient Care Services and Chief Nursing Officer, University of Maryland Medical Center
Tadren Kennedy, MBA, MPH, FACHE, Chief Operating Officer, Dignity Health
Heather Resseger, DNP, RN, CNL, CPHQ, NEA-BC, Senior Vice President, Chief Hospital Operations Officer and Chief Nursing Officer, NorthBay Health
Description
Patient flow bottlenecks ripple across an entire health system, from the ED to discharge. This session looks at how nurse-led capacity command centers centralize real-time data to speed transfers, reduce boarding, and coordinate bed placement across facilities. Attendees learn what staffing, technology, and governance it takes to stand up a high-functioning center.
Session Type
Panel