Name
06. The Digital Front Door as a COO and CSO Priority: Access, Loyalty and Operational Impact
Date & Time
Tuesday, April 20, 2027, 2:10 PM - 2:50 PM
Speakers
Jean Ahn, Chief Strategy Officer, Nuvance Market, Northwell Health
Alan Kumar, MD, FACEP, FACHE, Chief Operating Officer, Powers Health
Amy E. Lee, MBA, MBHA, MJ, FACMPE, President and Chief Operating Officer, Nantucket Cottage Hospital, Mass General Brigham
Alan Kumar, MD, FACEP, FACHE, Chief Operating Officer, Powers Health
Amy E. Lee, MBA, MBHA, MJ, FACMPE, President and Chief Operating Officer, Nantucket Cottage Hospital, Mass General Brigham
Description
Patients now judge a health system before they ever walk through the actual door. COOs and strategy leaders unpack how digital access points shape scheduling, retention, and brand loyalty, and what operational investment it takes to make those first impressions count. Attendees learn where digital front door efforts pay off.
Session Type
Panel