Name
03. What Operational Excellence Really Means in 2027
Date & Time
Tuesday, April 20, 2027, 3:15 PM - 3:55 PM
Speakers
Robert Insoft, MD, FAAP, Chief Operating Officer, Franciscan Children's Hospital, Boston Children's System
Kurt Koczent, RN, FACHE, Executive Vice President and Chief Operating Officer, University of Rochester Medicine - Thompson Health
Dane Peterson, Chief Operating Officer, Children's Health Dallas
Kurt Koczent, RN, FACHE, Executive Vice President and Chief Operating Officer, University of Rochester Medicine - Thompson Health
Dane Peterson, Chief Operating Officer, Children's Health Dallas
Description
Operational excellence used to mean efficient throughput and controlled costs; that definition keeps expanding. This session explores what the term demands in 2027, as leaders juggle workforce constraints, technology adoption and rising patient expectations simultaneously, offering a current benchmark for what truly excellent operations look like right now.
Session Type
Semi-Keynote Panel