Name
01. Earning Loyalty in a World Where Patients Are Also Consumers
Date & Time
Thursday, April 22, 2027, 9:05 AM - 9:45 AM
Speakers
Kevin Dishman, MD, Senior Vice President, Chief Medical Officer & Quality Officer, Stormont Vail Health
Keisha Mullings-Smith, HCMBA, Vice President and Chief Consumer Experience Officer, UChicago Medicine
Opeyemi Oluwole, Chief Marketing Officer, Hackensack Meridian Health
Keisha Mullings-Smith, HCMBA, Vice President and Chief Consumer Experience Officer, UChicago Medicine
Opeyemi Oluwole, Chief Marketing Officer, Hackensack Meridian Health
Description
Patients now compare their hospital experience to Amazon, not just to other health systems. This keynote panel unpacks what earns loyalty in an era of consumer-driven healthcare—convenience, transparency, and trust—and how systems can differentiate on experience. Attendees will leave with strategies for retaining patients who have more choices than ever before.
Session Type
Keynote Panel