Name
06. How to Boost Humanity to the Revenue Cycle
Date & Time
Tuesday, April 29, 2025, 10:30 AM - 11:10 AM
Ara Feinstein Deborah Lasswell Miguel Vigo Daniel Thomas
Description

The panel How to Boost Humanity to the Revenue Cycle will explore strategies for integrating empathy and patient-centered care into the often complex and transactional revenue cycle process. Panelists will discuss how to balance financial efficiency with compassionate communication, ensuring patients feel supported and informed throughout billing and payment interactions. The session will highlight best practices for improving staff training, reducing patient stress, and addressing financial concerns with transparency and care. Finally, experts will share real-world examples of healthcare organizations that have successfully humanized the revenue cycle, leading to improved patient satisfaction, faster payments, and better financial outcomes.

Location Name
Grand MN (East Tower - Ballroom Level)
Session Type
Panel
Moderated by
Alan Condon, Editor in Chief, Becker's Healthcare