Deborah Lasswell, MHA, Senior Director, Revenue Cycle, California Providence Clinical Network
Miguel Vigo, MBA, Chief Revenue Cycle Officer, UC San Diego Health
Daniel Thomas, Vice President, Patient Services, Conifer Health Solutions




The panel How to Boost Humanity to the Revenue Cycle will explore strategies for integrating empathy and patient-centered care into the often complex and transactional revenue cycle process. Panelists will discuss how to balance financial efficiency with compassionate communication, ensuring patients feel supported and informed throughout billing and payment interactions. The session will highlight best practices for improving staff training, reducing patient stress, and addressing financial concerns with transparency and care. Finally, experts will share real-world examples of healthcare organizations that have successfully humanized the revenue cycle, leading to improved patient satisfaction, faster payments, and better financial outcomes.