Name
14. Conflict Management during Crises: How to Best Prepare Staff
Date & Time
Wednesday, April 30, 2025, 9:20 AM - 10:00 AM
Speakers
Steven Airhart, Group Chief Executive Officer, Hartgrove Behavioral Health System & Garfield Park Behavioral Hospital
Imran Shakir, DO, Group Chief Medical Officer, Chicago Behavioral Health Hospital, Silver Oaks Behavioral Hospital
Mary Jo Williamson, Chief Administrative Officer, Mayo Collaborative Services/Mayo Clinic Laboratories
Etene Terrell-Fakorede, MHAEd, MBOE, LSSGB, Chief Executive Officer, The Rehabilitation Institute of Ohio, Encompass Health
Imran Shakir, DO, Group Chief Medical Officer, Chicago Behavioral Health Hospital, Silver Oaks Behavioral Hospital
Mary Jo Williamson, Chief Administrative Officer, Mayo Collaborative Services/Mayo Clinic Laboratories
Etene Terrell-Fakorede, MHAEd, MBOE, LSSGB, Chief Executive Officer, The Rehabilitation Institute of Ohio, Encompass Health


Description
The Conflict Management During Crises: How to Best Prepare Staff panel will focus on strategies to equip healthcare teams with the skills needed to handle conflicts in high-pressure situations. Panelists will discuss the importance of proactive communication, emotional intelligence, and conflict resolution training in preparing staff for crises such as pandemics or mass casualty events. Additionally, the session will cover how hospital leadership can foster a culture of support and collaboration to reduce stress and prevent burnout during intense periods. Attendees will leave with practical tools and frameworks for managing conflict effectively while maintaining team cohesion and patient care standards.
Location Name
Thought Leadership Stage (East Tower - Exhibit Level)
Session Type
Panel
Moderated by
Alan Condon, Editor in Chief, Becker's Healthcare