Name
07. Patient-Centric Model to Meet Consumer Expectations
Date & Time
Wednesday, November 4, 2026, 2:00 PM - 2:40 PM
Speakers
Sheila Cook, MS, RN, ACNS-BC, CPXP, Chief Experience Officer, UI Health
Theresa Dawson, DNP, MSN, RN, Chief Nursing Officer, Oaklawn Hospital
Cody Walker, RN, MSHA, FACHE, President, Baptist Health Medical Center - North Little Rock
Antwan Williams, Assistant Vice President, Orlando Health; Chief Operating Officer, Orlando Health Lake Mary Hospital
Sheila Cook Theresa Dawson Cody Walker Antwan Williams
Description

Consumer expectations are reshaping how healthcare is delivered. This panel explores patient-centric models designed to improve access, convenience, and experience. Leaders discuss redesigning care pathways, communication, and service delivery around patient needs, while balancing efficiency, quality, and financial sustainability in an increasingly consumer-driven healthcare environment.

Location Name
Grand Suite 3 (East Tower - Ballroom Level)
Full Address
Hyatt Regency Chicago
151 E Wacker Dr
Chicago, IL 60601
United States
Session Type
Panel