Consumers can now get a package delivered in two hours, yet nearly half of patients looking for a new provider risk leaving their health system because of scheduling issues. Access shapes more than half of patient satisfaction, and it is closely tied to clinician burnout: with two in five physicians reporting symptoms, health systems can’t fix access without fixing the clinician experience too. This session draws on recent McKinsey consumer and physician research to show how leading organizations are paying down their “access debt,” redesigning care models to free up as much as 46 percent of primary care capacity, and using AI to personalize the patient journey. Attendees will leave with a practical playbook for improving patient and clinician experience together, and a clear case for why now is the time to act.