Less than 10% of patients say that providers’ mobile apps meet their needs. At the same time, over 60% say digital services play an important role when choosing a provider and the majority of the patients who switched providers last year said it was to have a better experience navigating their healthcare. To be competitive and deliver the best experience for all healthcare consumers–patients, visitors and employees–health systems need to look at not only meeting them where they are, but customizing their interactions. Join this session to learn why a mobile experience that can be customized for different user types could be the solution to creating a more personalized, engaging experience in healthcare.

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