Coming soon

This podcast discusses the upcoming changes to the HCAHPS survey in 2025, focusing on why these updates are happening.

How the hospitality industry's renowned customer service can transform patient care

Sustainable Success: Nurturing Employee and Patient Experience

The Patient's Voice: Why Consumers Matter in Healthcare Marketing

2024 Experience Perspective: Insights for Healthcare Leaders - with NRC Health

The Impacts of AI on Patient Experience and Patient Care

Personalizing Healthcare: Navigating Patient Experiences and Individual Needs

The Value Behind Human Understanding in Healthcare

Strategy for Human-Centered, Individualized Care

Creating Unique Human Understanding with Virtua Health and NRC Health

Magnet-Focused Innovation: ANCC Magnet Program

Building Loyalty into the Patient Experience

Attracting and Retaining Talent using Team Recognition

Exemplary Patient Experience at Children's Mercy

A Look into PeopleCare and the Patient Experience

Hackensack Meridian Health & NRC Health: Fundamentals First

Diversity, Equity and Inclusion within Patient Experience

Human Understanding in the 5th Revolution