NOVEMBER FEATURED ARTICLE

Coming soon

OCTOBER FEATURED ARTICLE

Coming soon

SEPTEMBER FEATURED ARTICLE

Coming soon

AUGUST FEATURED ARTICLE

Integrating next-generation thinking in healthcare experience management

Vinitha Ramnathan, chief product officer at NRC Health, discuss opportunities for next-level thinking in how organizations manage and deliver optimal healthcare experiences.

JULY FEATURED ARTICLE

Elevating patient care: The power of leader rounding

two NRC Health leaders — Katie Haifley, product director and co-founder of Nobl Health, and Jon Tanner, senior product director — discuss how innovative solutions can upgrade the rounding process and address common challenges.

JUNE FEATURED ARTICLE

Understanding the 2025 HCAHPS changes: Improving patient experience measures

Susan Edgman-Levitan, executive director of the John D. Stoeckle Center for Primary Care Innovation at Massachusetts General Hospital in Boston, and Kayce Kovanda, corporate compliance communications manager at NRC Health, discuss upcoming changes to the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey.

MAY FEATURED ARTICLE

Bridging the gap between hospitality and healthcare to create a patient-first experience

Linsey Stitt Germak, patient experience officer for Hershey, Penn.-based Penn State Health, and Ashley Nelson, director for consumer success at NRC Health, discuss how hospitals and health systems can benefit from adopting a hospitality-like mindset.

APRIL FEATURED ARTICLE

Achieving sustainable success through employee and patient experience

Susan Armbruster, business development executive at NRC Health, and Joan Cox, chief experience officer at Yuma Regional Medical Center in Arizona, discuss why integrating patient and employee experience programs makes strategic and business sense and what steps hospitals and health systems can take to achieve greater unity.

MARCH FEATURED ARTICLE

Navigating strategies at the intersection of performance marketing, brand equity and consumer influence in healthcare

The evolving healthcare marketing landscape requires that organizations pay increasing attention to their brand equity and ensure a healthy balance between brand-building and performance marketing.

FEBRUARY FEATURED ARTICLE

Key insights from NRC Health's 2024 Experience Perspective report

Improving the experience of care is a key to improving health outcomes. Yet in a sea of competing priorities and information overflow, understanding where to start can be daunting.

JANUARY FEATURED ARTICLE

The impact of AI on patient experience and patient care

The use of AI technologies in healthcare is rapidly becoming more widespread. But at this early stage of widespread AI adoption, patients have clear preferences as to which AI tools they perceive as useful and which they view with suspicion. 

DECEMBER FEATURED ARTICLE

The importance of being treated as a unique individual and being an advocate for your own health

Patients who are treated by their physicians as unique individuals and not as a category of diseases experience their healthcare journey in a more positive light. However, organizations are struggling to deliver such personalized patient experiences.

NOVEMBER FEATURED ARTICLE

The value behind human understanding in healthcare: How building a culture and strategy around that concept creates the best outcomes

The concept of human understanding revolves around finding ways to treat patients as unique individuals and personalize each patient's experiences in every interaction with the healthcare system.

OCTOBER FEATURED ARTICLE

Strategy for human-centered, individualized care

Providing human-centered, individualized care makes a big difference to how patients experience the health system — but not all provider organizations have the right processes in place to enable such care.

SEPTEMBER FEATURED ARTICLE

Creating unique human understanding with Virtua Health and NRC Health

Data that provide visibility into the patient experience, such as patient stories and metrics that capture patient sentiments, are crucial to understanding the healthcare user and creating compelling, patient loyalty-enhancing internal and external messaging.

AUGUST FEATURED ARTICLE

Magnet designation: How ChristianaCare is using this recognition program as a focal point for improving patient outcomes

The American Nurses Credentialing Center (ANCC) Magnet Recognition Program is considered the gold standard across the healthcare sector for nursing excellence.1 ChristianaCare in Newark, Del., achieved its first Magnet designation in 2010, was re-designated in 2015 and 2020 and is now applying for re-designation once again.

SEPTEMBER 7, 2023

NRC Health names winner of new award recognizing critical access facilities

NRC Health, a leading provider of Human Understanding and data-driven insights, is pleased to announce the recipient of the 2023 Excellence in Patient Experience Award in a new category for critical access facilities.

AUGUST 17, 2023

Jayce Hall’s art inspires people to look closer, listen more

For Jayce Hall, the vision behind his surreal portraits is to rethink what’s possible through art. 

AUGUST 8, 2023

NRC Health unveils winners of 2023 patient experience and loyalty awards

NRC Health is pleased to announce the recipients of the 2023 Consumer Loyalty Awards and the Excellence in Patient Experience Awards. 

JULY FEATURED ARTICLE

Building loyalty into the patient experience

Healthcare organizations are experiencing lower levels of trust by patients, partly as a result of misaligned communications during the COVID-19 pandemic. Many healthcare leaders see the critical, timely need to regain that trust.

JUNE FEATURED ARTICLE

Attracting and retaining talent using team recognition

Care team recognition is an essential component of a broader workforce strategy, but many provider organizations have yet to fully deploy team recognition programs.

MAY FEATURED ARTICLE

Exemplary patient experience at Children's Mercy

As the COVID-19 pandemic winds down, hospitals and health systems are placing a renewed focus on patient experience.

APRIL FEATURED ARTICLE

Humanizing healthcare with patient data: Insights from NRC Health and Wellstar

Today, leading organizations recognize that healthcare works better when it actively incorporates patient perspectives.

FEATURED ARTICLE

2023 Experience Perspective

The challenges facing healthcare are familiar when examined individually: decreasing margins, clinician and care-team burnout, staffing struggles, and deferred care, to name a few.

FEBRUARY FEATURED ARTICLE

Bringing DEI and human understanding to individual patients

While diversity, equity and inclusion (DEI) have long been discussed in healthcare, the question of how DEI is woven into the individual patient experience is still an open one.

JANUARY FEATURED ARTICLE

Human understanding in the 5th revolution

With technology and financial pressures having penetrated all levels of healthcare, it can sometimes seem as if the industry has become distracted from its fundamental human mission.

FEATURED ARTICLE

Snapshot: The power of ‘doing’ Human Understanding

Check out the November 2022 nSight Snapshot!

FEATURED ARTICLE

Snapshot: Understanding perceptions about wait times

Check out the October 2022 nSight snapshot!

FEATURED ARTICLE

Snapshot: Tracking the ‘Invisible Patient’

Check out the September 2022 nSight Snapshot!

FEATURED ARTICLE

Snapshot: Patient perceptions of Human Understanding

Check out the August 2022 nSight Snapshot!

FEATURED ARTICLE

Full report: The power of ‘doing’ Human Understanding in pediatric care

In preparing the nSight for November 2022, we set out to investigate drivers of brand perception in the market...

FEATURED ARTICLE

Snapshot: A Close Look at Access to Care

The first step to rethinking and repairing access is to break the problem down into the 4 main...

FEATURED ARTICLE

Full report: A close look at access to care

Access to care is a major concern for both healthcare leaders and people seeking healthcare.

MARCH FEATURED ARTICLE

Fundamentals First: The reaffirming value of embedding a human-centric approach across the entire care continuum

With technology-driven innovation having become routine and expected across the healthcare ecosystem, a human-focused approach to innovation can be a great differentiator.