Full report | The ‘Ouch’ Factor of Billing and Payment
Consistent with NRC Health’s call for health organizations to take a broad view of experience, this nSight focuses on the financial experience in healthcare. While the billing and payment process is not under the direct control of patient experience leaders, confusion around the process has a direct, detrimental effect on the overall perception of care.
Full report: The Great Brand Blur
Healthcare brands – organizations providing healthcare – face an invisible and intimidating force: homogenization. The pandemic further knotted healthcare brands together in consumers’ minds and created a full-on brand blur.
A Closer Look at Mental/Behavioral Health
Our July nSight demonstrated that, nationally, emotional or mental health (‘mental health’) reported by patients has been declining over the past decade. In parallel, the evolving understanding of – and willingness to talk about – mental and behavioral health has helped reduce longstanding stigmas, generating unprecedented demand for services.
DECEMBER FEATURED ARTICLE
The importance of being treated as a unique individual and being an advocate for your own health
Patients who are treated by their physicians as unique individuals and not as a category of diseases experience their healthcare journey in a more positive light. However, organizations are struggling to deliver such personalized patient experiences.
NOVEMBER FEATURED ARTICLE
The value behind human understanding in healthcare: How building a culture and strategy around that concept creates the best outcomes
The concept of human understanding revolves around finding ways to treat patients as unique individuals and personalize each patient's experiences in every interaction with the healthcare system.
OCTOBER FEATURED ARTICLE
Strategy for human-centered, individualized care
Providing human-centered, individualized care makes a big difference to how patients experience the health system — but not all provider organizations have the right processes in place to enable such care.
SEPTEMBER FEATURED ARTICLE
Creating unique human understanding with Virtua Health and NRC Health
Data that provide visibility into the patient experience, such as patient stories and metrics that capture patient sentiments, are crucial to understanding the healthcare user and creating compelling, patient loyalty-enhancing internal and external messaging.