PAST PODCAST EPISODES

SEPTEMBER PODCAST

Navigating generational experience gaps in modern healthcare

This episode explores the challenges and opportunities arising from the generational divide in healthcare.

AUGUST PODCAST

Next-Gen Healthcare Leveraging AI for Results

This episode explores the future of healthcare experience management with Vinitha Ramnathan, Chief Product Officer at NRC Health.

JULY PODCAST

Elevating Patient Care: The Power of Leader Rounding

In this episode, we delve into the critical role of leader rounding in enhancing patient experiences and outcomes.

JUNE PODCAST

Understanding the 2025 HCAHPS Changes: Improving Patient Experience Measures

This podcast discusses the upcoming changes to the HCAHPS survey in 2025, focusing on why these updates are happening and how they will benefit patients and healthcare providers.

nSIGHTS

DECEMBER nSIGHTS

Full report | AI in Healthcare: Promise and Pitfalls

Healthcare is a powerful example of how artificial intelligence (AI) is transforming the world. There is real promise in AI-driven care, ranging from optimizing scheduling and streamlining operational processes to facilitating diagnoses, tailoring treatment plans, and personalizing care. 

NOVEMBER nSIGHTS

Full report | The ‘Ouch’ Factor of Billing and Payment

Consistent with NRC Health’s call for health organizations to take a broad view of experience, this nSight focuses on the financial experience in healthcare. While the billing and payment process is not under the direct control of patient experience leaders, confusion around the process has a direct, detrimental effect on the overall perception of care. 

OCTOBER nSIGHTS

Full report: The Great Brand Blur

Healthcare brands – organizations providing healthcare – face an invisible and intimidating force: homogenization. The pandemic further knotted healthcare brands together in consumers’ minds and created a full-on brand blur.

SEPTEMBER nSIGHTS

A Closer Look at Mental/Behavioral Health

Our July nSight demonstrated that, nationally, emotional or mental health (‘mental health’) reported by patients has been declining over the past decade. In parallel, the evolving understanding of – and willingness to talk about – mental and behavioral health has helped reduce longstanding stigmas, generating unprecedented demand for services. 

ADDITIONAL CONTENT

SEPTEMBER FEATURED ARTICLE

Navigating generational experience gaps in modern healthcare

As Gen Z employees become a larger part of the healthcare workforce, the different ways they prefer to experience work, compared to their older colleagues, present novel challenges for health systems

AUGUST FEATURED ARTICLE

Integrating next-generation thinking in healthcare experience management

Ensuring great healthcare experiences for both patients and providers is critical to addressing workforce-related challenges and driving growth.

JULY FEATURED ARTICLE

Elevating patient care: The power of leader rounding

Leader rounding is critical to patient care, outcomes and experience. However, traditional rounding practices often fall short of providing the insights organizations need to deliver excellent results.

JUNE FEATURED ARTICLE

Understanding the 2025 HCAHPS changes: Improving patient experience measures

Patient feedback is crucial for those healthcare organizations that are truly committed to improving the patient experience.

AI meets empathy: NRC Health launches first AI-enabled solutions to elevate healthcare experience

NRC Health, a recognized leader in delivering innovative solutions and data-driven insights to improve healthcare experiences, announced a new suite of next-gen AI-enabled products, along with an acquisition and new partnership, today at HUB24.

NRC Health announces Nobl acquisition & Medallia partnership to advance healthcare experience innovation

The company announced the acquisition of leading healthcare rounding technology company Nobl and a new strategic partnership with customer and employee experience management leader Medallia.