PAST PODCAST EPISODES

AUGUST PODCAST

Magnet-Focused Innovation: ANCC Magnet Program

JULY PODCAST

Building Loyalty into the Patient Experience

JUNE PODCAST

Attracting and Retaining Talent using Team Recognition

MAY PODCAST

Exemplary patient experience at Children's Mercy

nSIGHTS

SEPTEMBER nSIGHTS

A Closer Look at Mental/Behavioral Health

Our July nSight demonstrated that, nationally, emotional or mental health (‘mental health’) reported by patients has been declining over the past decade. In parallel, the evolving understanding of – and willingness to talk about – mental and behavioral health has helped reduce longstanding stigmas, generating unprecedented demand for services. 

JULY nSIGHTS

An Experience Perspective on Mental/Behavioral Health

Given that addressing mental and behavioral health is one of the most pressing healthcare needs in the United States, it’s essential to be clear about what these terms mean

JUNE nSIGHTS

Moving the HCAHPS Needle

The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey is the national standard for collecting patients’ perceptions of their hospital experience, a relatively small but hugely important and expensive aspect of the overall healthcare picture. 

MAY nSIGHTS

Appreciating the Care Team

Experience data has often been associated with bad news and admonitions to do better. But most patient comments are positive. 

ADDITIONAL CONTENT

AUGUST FEATURED ARTICLE

Magnet designation: How ChristianaCare is using this recognition program as a focal point for improving patient outcomes

The American Nurses Credentialing Center (ANCC) Magnet Recognition Program is considered the gold standard across the healthcare sector for nursing excellence.1 ChristianaCare in Newark, Del., achieved its first Magnet designation in 2010, was re-designated in 2015 and 2020 and is now applying for re-designation once again.

SEPTEMBER 7, 2023 

NRC Health names winner of new award recognizing critical access facilities

NRC Health, a leading provider of Human Understanding and data-driven insights, is pleased to announce the recipient of the 2023 Excellence in Patient Experience Award in a new category for critical access facilities.

AUGUST 17, 2023

Jayce Hall’s art inspires people to look closer, listen more

For Jayce Hall, the vision behind his surreal portraits is to rethink what’s possible through art. 

AUGUST 8, 2023

NRC Health unveils winners of 2023 patient experience and loyalty awards

NRC Health is pleased to announce the recipients of the 2023 Consumer Loyalty Awards and the Excellence in Patient Experience Awards.