Name
3. Enhancing Member Experience: Personalization, Engagement and More
Date & Time
Monday, April 13, 2026, 8:00 AM - 8:40 AM
Speakers
Brandy Thompson, Chief Executive Officer, Benefitbay
Jessica Gatto, Associate Vice President Experience Strategy, Humana
Ellen Sexton, Executive Vice President And Chief Growth Officer, Blue Shield of California
Jessica Gatto, Associate Vice President Experience Strategy, Humana
Ellen Sexton, Executive Vice President And Chief Growth Officer, Blue Shield of California
Description
Health plan executives explore how personalization, data, and digital engagement elevate member experience. This panel discusses innovative approaches to communication, service design, and proactive support that foster trust, improve satisfaction, and strengthen member relationships across diverse populations and markets.
Session Type
Panel
Fall Payer: Topic Tags
Digital Transformation, Leadership, Member Engagement