Name
3. Enhancing Member Experience: Personalization, Engagement and More
Date & Time
Monday, April 13, 2026, 8:00 AM - 8:40 AM
Speakers
Brandy Burch, Chief Executive Officer, Founder, Benefitbay
Jessica Gatto, Associate Vice President Experience Strategy, Humana
Bret Voith, Chief Payer Relations and Strategy Officer, NCD
Jessica Gatto, Associate Vice President Experience Strategy, Humana
Bret Voith, Chief Payer Relations and Strategy Officer, NCD
Description
Health plan executives explore how personalization, data, and digital engagement elevate member experience. This panel discusses innovative approaches to communication, service design, and proactive support that foster trust, improve satisfaction, and strengthen member relationships across diverse populations and markets.
Session Type
Panel