Name
03. The Customer-Centric Shift: Elevating the Health Insurance Experience
Date & Time
Tuesday, April 14, 2026, 11:20 AM - 12:00 PM
Speakers
Sheri Johnson, Vice President, Member Enrollment And Billing, UCare
Kristen Recker, Executive Director, Provider Relations, Blue Cross Blue Shield of Illinois
Pritee Subramany, Vice President, Product Management, Highmark Health
Shruti Singal, Chief Medical Officer, First Choice Health
Kevin Knight, Chief Marketing Officer, Sidecar Health
Kristen Recker, Executive Director, Provider Relations, Blue Cross Blue Shield of Illinois
Pritee Subramany, Vice President, Product Management, Highmark Health
Shruti Singal, Chief Medical Officer, First Choice Health
Kevin Knight, Chief Marketing Officer, Sidecar Health
Description
Health plan executives discuss how payers are evolving to meet rising consumer expectations. This panel explores digital innovation, transparency, and communication strategies that create personalized, seamless experiences and long-term member loyalty.
Session Type
Panel
Fall Payer: Topic Tags
Leadership, Member Engagement