Name
03. The Customer-Centric Shift: Elevating the Health Insurance Experience
Date & Time
Tuesday, April 14, 2026, 11:20 AM - 12:00 PM
Speakers
Pritee Subramany, Vice President, Product Management, Highmark Health
Kevin Knight, Chief Marketing Officer, Sidecar Health
Dipul Patadia, MD, MBA, Associate Chief Medical Officer, Client Growth and Innovation, Cigna Healthcare
Kevin Knight, Chief Marketing Officer, Sidecar Health
Dipul Patadia, MD, MBA, Associate Chief Medical Officer, Client Growth and Innovation, Cigna Healthcare
Description
Health plan executives discuss how payers are evolving to meet rising consumer expectations. This panel explores digital innovation, transparency, and communication strategies that create personalized, seamless experiences and long-term member loyalty.
Location Name
Acapulco (West Tower, Ballroom Level)
Full Address
Hyatt Regency Chicago
151 E Wacker Dr
Chicago, IL 60601
United States
151 E Wacker Dr
Chicago, IL 60601
United States
Session Type
Panel
Moderated by
Scott King, Writer and Event Specialist, Becker's Healthcare
Moderator Email Address
sking@beckershealthcare.com
Fall Payer: Topic Tags
Leadership, Member Engagement