Name
01. Elevating the Member Experience in a Value-Based Era
Date & Time
Tuesday, April 14, 2026, 3:15 PM - 3:55 PM
Speakers
Ilan Shapiro, Senior Vice President and Chief Health Correspondent and Medical Affairs Officer, AltaMed Health Services
Kristie Spencer, Vice President, Provider Partnerships, Elevance Health
Andy Higgins, Vice President, Product and Member Engagement, Clever Care Health Plan
Ilan Shapiro Kristie Spencer Andy Higgins
Description

Health plan executives discuss how value-based care principles enhance member experience. This panel explores care coordination, incentives, and communication strategies that deliver personalized, efficient, and high-quality member interactions.

Location Name
Regency Ballroom A (West Tower, Ballroom Level)
Full Address
Hyatt Regency Chicago
151 E Wacker Dr
Chicago, IL 60601
United States
Session Type
Panel
Fall Payer: Topic Tags
Leadership, Member Engagement, Value Based Care