Name
Aligning Staff Schedules with Patient Demand: How Hartford HealthCare is Using iQueue’s Workforce Optimization Tools to Improve Infusion Staffing
Date & Time
Wednesday, September 17, 2025, 11:45 AM - 12:15 PM
Speakers
Amanda Carbray, RN, MSN, Clinical Operations Manager, Hartford HealthCare
Betsy Hlavac, Clinical Nurse Manager, Hartford HealthCare
Alex Lash, MS, Senior Product Manager iQueue for Infusion Centers, LeanTaaS
Betsy Hlavac, Clinical Nurse Manager, Hartford HealthCare
Alex Lash, MS, Senior Product Manager iQueue for Infusion Centers, LeanTaaS



Description
At Hartford HealthCare, nurse leaders are laying the groundwork for smarter, more sustainable infusion staffing. With increasing patient volumes and ongoing staffing challenges, the need to better align nurse schedules with actual demand has never been more critical.
In this session, Clinic Operations Managers, Amanda Carbray and Betsy Hlavac, will share how their infusion centers are leveraging iQueue’s Workforce Optimization—a data-backed solution that recommends shift patterns based on historical patient flow. Attendees will learn how Hartford is:
- Adopting optimized nursing shifts across sites
- Supporting nurse leaders and frontline staff
- Driving operational efficiency and enhancing the nurse experience
This session offers a transparent look at rethinking staffing models, from building consensus to designing a more predictable and balanced scheduling approach.
Virtual Session Link