Name
1. Advancements in Health Insurance: Redefining the Customer Experience
Date & Time
Tuesday, April 29, 2025, 8:00 AM - 8:40 AM
Speakers
Brigid Gast, MSN, BS, RN, NEA-BC, Senior Director, Care Management, Partnership HealthPlan of California
Ria Paul, MD, Clinical Associate Professor, Stanford University School of Medicine; Chief Medical Officer, Santa Clara Family Health Plan
Don Stiffler, Chief Revenue and Growth Officer, Commonwealth Care Alliance
Chandni Sud-Thavakumar, Senior Vice President, Performance Operations, Mass Advantage
Ria Paul, MD, Clinical Associate Professor, Stanford University School of Medicine; Chief Medical Officer, Santa Clara Family Health Plan
Don Stiffler, Chief Revenue and Growth Officer, Commonwealth Care Alliance
Chandni Sud-Thavakumar, Senior Vice President, Performance Operations, Mass Advantage



Description
The panel "Advancements in Health Insurance: Redefining the Customer Experience" will explore the latest innovations transforming how health insurance providers engage with their customers. Industry leaders will discuss the integration of advanced technologies, such as AI and predictive analytics, to personalize member interactions and improve satisfaction. The session will also delve into strategies for streamlining claims processing and enhancing transparency in coverage and costs. Attendees will gain insights into creating customer-centric solutions that build trust, loyalty, and long-term success in a competitive marketplace.
Location Name
Crystal B (West Tower - Lobby Level)
Session Type
Panel
Moderated by
Brian Zimmerman, Assistant Vice President, Client Content and Strategy, Becker's Healthcare