Name
07. From Googling a Physician to Paying the Bill: How to Create a Seamless Digital Experience
Date & Time
Tuesday, September 15, 2026, 11:25 AM - 12:05 PM
Speakers
Megan Mahncke, Chief Marketing And Communications Officer, Intermountain Health
Paul Testa, MD, Chief Health Informatics Officer, NYU Langone Health
Paul Testa, MD, Chief Health Informatics Officer, NYU Langone Health
Description
Patients expect a seamless digital journey from provider search to bill payment. This panel explores strategies to integrate technology, streamline workflows, and enhance user experience across touchpoints. Leaders share insights on patient engagement, digital tools, and process optimization that drive satisfaction, loyalty, and operational efficiency in modern healthcare systems.
Session Type
Semi-Keynote Panel
HIT + DH + RCM: Topic Tag
IT, Technology & Innovation, Strategy