Q: Where is the Payer Issues / hotel location?
Hyatt Regency Chicago, 151 E. Wacker Drive, Chicago, Illinois 60601 (312) 565-1234

Q: How do I reserve my hotel room?
We have set aside special group rates for conference attendees. Click here to reserve a room within our block.  Please note that our team cannot make new reservations or change pre-existing reservations. If you experience any issues or have questions regarding your hotel reservation, please contact the hotel directly. 

Q: How do I get to the hotel from the airport?
Chicago has two airports - O'Hare (ORD) and Midway (MDW), which are both 15-20 miles from Downtown Chicago. Taxi service is readily available from both airports and runs about $45 one way. Depending on the time of day, a cab will take approximately 30 minutes. GO Airport Express offers airport shuttle services between Chicago area locations and O'Hare and Midway Airports. Efficient, safe, and economical airport shuttles depart from O'Hare and Midway Airports every 15 minutes for Chicago downtown and many suburban locations. Ground transportation is arranged by making a reservation.

Q: How do I pick up my badge?
Pick up your badge at the Exhibitor & Sponsor Registration desk located inside the Exhibit Hall. 

Q: What is my booth number?
This will be emailed to you along with the Exhibitor Kit approximately 45 days prior to the conference.

Q: What is included in my Exhibitor package?
See Exhibitor Spaces for detailed information regarding exhibitor spaces.

Q: What is the height restriction for my booth?
In the exhibit hall booth structures have a 10 foot height restriction. In the foyer there is a 8 foot height restriction.

Q: Can my booth host a raffle?
Absolutely! We encourage all booths to host a raffle in the evenings to encourage attendees to stop by and leave business cards. If you plan on participating in a raffle, please email events@beckershealthcare.com + your account manager with the following information:

• Type of raffle item - big-ticket tech items, giftcards, and signed celebrity memorabilia are among some of our most popular raffle items. For additional recommendations, please contact your account manager. 
• If you’d like to announce your raffle winner on-site - if you would like your raffle to be announced on-site, please specify which day and timeframe you’d like your winner to be announced. We recommend announcing winners during any of the evening cocktail receptions or networking luncheons. Our on-site MC will stop by during this timeframe and announce your winner for the exhibit hall.
• Any specific language we should use - max 60 words. 

Q: What happens if I teardown early?
Any exhibitor who chooses to dismantle outside of the dedicated tear down times will be prohibited from selecting a preferred booth location at next year’s meeting.

Q: What are the approximate setup and teardown hours?
The installation of exhibits will begin at 10:00 am on Sunday, April 7th and must be completed by 5:00 pm. Tear down of exhibits will happen immediately following the closing cocktail reception on Tuesday, April 9th.

If you are unable to set up / dismantle your booth during these designated times, please consult your account manager for guidance.

Q: Will there be a company on-site to help set up the booths? 
The Becker's staff is available to assist; however, there will not be a company available to help with booth setup. If you'd like to hire a company to provide this service, you are welcome to do so at your own expense.

Q: I signed up with ATS — where do I go to pick up my Lead Retrieval device?
We will have an ATS booth/ATS member in the hall next to Exhibitor registration where you will check in and retrieve your Lead Retrieval device.

Q: Is the hall carpeted?
Yes - The exhibit hall is carpeted, so no need to purchase carpeting unless you’re looking for a unique splash of color. Carpeting can be ordered through the contractor, GES.